Outside the daily rush.
Close to
the work.

Your team knows the customers, the product and daily constraints. My role is to listen to that experience and examine the same situation across sales, marketing, the website and systems.

I also question steps that have become routine. Why is this information copied by hand? Who takes over the enquiry? What should the new website solve? The cause may emerge between those separate parts.

In product development, I clarified briefs, planned work and connected developers with stakeholders. In online services, I worked on visitor behaviour and the path to submitting an enquiry.

Running my own online shop put me on the other side of those decisions: suppliers, pricing, marketing, fulfilment, support and complaints. When proposing a change, I also consider who will use it every day and what they will need after handover.

From the first conversation, you work directly with me. Depending on our agreement, I prepare the information needed for a decision, write a brief, lead suppliers or build a specific solution.

If the work needs another specialist, we agree their role and terms up front. If you already have a clear brief and only need that specialist’s expertise, we can identify that option too.